Clear Solutions for Every Puzzle Enthusiast
Browse through verified answers regarding our missing piece guarantee, packaging safety, standard Canadian transit schedules, and hassle-free returns.
We stand behind our Complete Box Guarantee. If you finish your puzzle and discover a piece is missing, simply contact us with your order reference number and a clear photo of the surrounding area of the puzzle.
Because of our precision precision-cut stamp patterns, we will ship a replacement piece or, if that batch is retired, an identical brand-new set at zero additional cost to you.
Every production cycle undergoes automated weight-balance optical scanning immediately after the steel die-cut process. The puzzle pieces are sealed in an eco-friendly tamper-evident internal pouch before being nested inside the sturdy keepsake box.
Standard parcel orders are dispatched within 24 to 48 business hours. Deliveries across Ontario and Quebec typically arrive within 2 to 4 business days. Western provinces and Atlantic regions take between 4 and 7 business days.
All dispatches include end-to-end tracking notifications sent directly to your confirmed email address.
Yes. We understand puzzle collectors value pristine decorative boxes. Each puzzle is bubble-cushioned and placed into reinforced corrugated outer mailing cartons with reinforced impact-resistant corners.
We offer a 30-day return window from the date of physical delivery. Unopened items in their original factory seal can be returned for a full refund back to the initial payment method.
For complete steps on initiating a return authorization, please review our detailed Refund Policy.
If a shipment is damaged in transit, alert us within 7 days of arrival with parcel photos. We promptly dispatch an expedited replacement package free of any shipping fees.
Our puzzles feature premium 100% recycled European blueboard chipboard (2.2 mm thickness) lined with museum-grade linen-textured matte paper that reduces glare under direct table lighting. We utilize non-toxic soy-based inks.
Yes. Every single Pures Puzzles set contains an exclusive full-color foldout reference print, measuring approximately half the size of the completed puzzle, so multiple solvers can share the reference image comfortably.
Have an unusual question or inquiry?
Our friendly Canadian workshop support team is happy to assist with piece replacements, bulk orders, or shipping inquiries.